Frequently Asked Questions

🚚 Shipping

How long does delivery take?

UK orders typically arrive within 7–14 business days. International orders may take longer depending on your location.

Do you offer free shipping?

We offer competitive shipping rates. Keep an eye out for free shipping promotions!

Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking number by email.

🔄 Returns & Exchanges

What is your returns policy?

We want you to love every purchase. If you're not completely happy, you can return items within 30 days of delivery in their original condition.

How do I start a return?

Simply email us with your order number and reason for return and we'll guide you through the process.

Are returns free?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

📦 Orders

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes. Once an order is dispatched, we're unable to make amendments.

My item arrived damaged — what do I do?

We're so sorry! Please email us with a photo of the damaged item and your order number and we'll sort it out right away.

👶 Products

Are your products safe for babies and toddlers?

Absolutely. Every product is carefully selected with little ones' safety in mind. We only stock items that meet UK safety standards.

How do I choose the right size?

Each product listing includes sizing information. If you're unsure, we recommend sizing up as children grow quickly!

💬 Still have a question?

We'd love to hear from you! Reach out via our contact page and we'll get back to you as soon as possible. 💛